Hillsborough Arts Council Staff & Openings

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Mollie Thomas

Executive Director

Ivana Beveridge

Programs & Marketing Director

Gail Greene

Bookkeeper

NOW HIRING!

Gallery & Volunteer Manager

Gallery & Volunteer Manager!

APPLY NOW

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The Gallery & Volunteer Manager is responsible for two key areas of the Hillsborough Arts Council (HAC)’s operations: 1) the Gallery & Gift Shop (G&GS), which serves as HAC’s physical presence in downtown Hillsborough, and 2) HAC’s volunteer program, including 50+ volunteers donating thousands of hours each year across the organization. Duties are performed with considerable independence while functioning as a valuable member of HAC’s team of staff. The Gallery & Volunteer Manager serves as the primary liaison for G&GS consignment artists and all of the organization’s volunteers, and is the first point of contact for all walk-in customers/visitors. The Gallery & Volunteer Manager builds strong relationships within the community, ensuring HAC’s mission is bolstered with year-round support from volunteers and G&GS revenue. 

 

This position is available to local candidates only. Requires work on-site in Hillsborough, North Carolina. 

 

ESSENTIAL DUTIES & RESPONSIBILITIES

 

Volunteer Management

  • Fosters a welcoming, productive, and safe environment where volunteers are treated with respect and feel valued; develops strategic opportunities for volunteers to have meaningful impact on HAC’s mission

  • Identifies & promotes clear areas of volunteer need, collaborating with other staff and lead volunteers to ensure ongoing organizational support; conducts all volunteer onboarding and initial orientation before assigning responsibilities

  • Recruits, interviews, selects, trains, and schedules volunteers for each of HAC’s programs; directs qualified candidates to other staff for consideration as needed

  • Ensures retention and proper stewardship of HAC’s volunteers, including opportunities for recognition, benefits, and social engagement

  • Stays up-to-date with best practices in volunteer management, advocates for improvements, and implements processes and procedures to maintain a professional, organized program

  • Cultivates relationships with local schools and leads the development of HAC’s internship program with support and guidance from the Executive Director

  • Leverages community partnerships, resources, and technology to optimize volunteer program

  • Provides timely communications and develops strong relationships with HAC volunteers

  • Supports HAC volunteers as needed while they are working and arranges for substitutes, or fills in, when volunteers are not available; serves as day-of contact for volunteers at major programs and directs volunteers to other leaders/points of contact as appropriate

  • Keeps volunteers updated on HAC news/activities; surveys volunteers regularly for feedback

  • Maintains records of volunteer paperwork and donated hours, providing reports as requested

 

Gallery Operations & Administration

  • Supervises daily operation of the Gallery & Gift Shop; greets & assists the public in selecting artwork for purchase; responds to questions from the public through a variety of channels in a timely manner (email, walk-in visits, phone calls, etc).

  • Supervises & coordinates the work of volunteers in the shop; sets work schedules according to operating hours & volunteer/staff availability; ensures the G&GS is staffed everyday that it is scheduled to be open

  • Maintains ongoing and clear communication with Executive Director and Program & Marketing Director, advocating for needs of G&GS and providing operational updates 

  • Supervises the sale of merchandise through Clover POS and performs related duties as required (maintaining cash drawer, troubleshooting with POS, resolving sales issues, etc.)

  • Researches, identifies, and advocates for opportunities to improve existing processes to ensure a professional, technically efficient operation

  • Prepares & submits check requests, expense receipts, & deposit forms to the Bookkeeper, including monthly payouts to consignments artists; prepares & submits other monthly financial and statistical reports

  • Maintains an accurate inventory of shop & office supplies; orders and restocks within budget 

  • Supports annual budget development and helps identify new revenue or funding streams to support the growth of the G&GS and HAC’s volunteer program

  • Oversees & supports volunteers/contract workers providing routine building maintenance or renovations; identifies opportunities for physical improvements & proposes solutions

 

Retail & Merchandising

  • Organizes the ongoing display & presentation of merchandise with support from volunteers 

  • Changes displays regularly with consideration to buying audience and season; ensures that the shop looks professional, is safe & clean, and is shoppable

  • Advocates for needed fixtures or display items and coordinates purchases within budget

  • Supervises, schedules, & collaborates with volunteers on monthly barcoding, restocking, inventory management, & displaying merchandise.

  • Collaborates with Program & Marketing Director to implement cross-promotion of HAC programs within the shop; strategizes regular visibility of G&GS within larger HAC promotions & creates G&GS-specific social media content in an organized, consistent manner

  • Selects new product lines & oversees the design of Hillsborough Arts-branded merchandise; identifies and implements new areas of opportunity to drive revenue and impact of G&GS on overall HAC mission/strategic goals

  • Ensures an up-to-date and accurate inventory of artwork in Clover POS; Considers upgrades to Clover and POS processes to support easier synchronization of orders & inventory with other operational procedures

 

Artist Management

  • Fosters a welcoming, productive, and professional environment where artists are treated with respect and feel valued; develops strategic opportunities for artists to support HAC’s mission

  • Serves as primary liaison to all G&GS consignment artists (currently 55+ artists); maintains ongoing communication about inventory, sales, and HAC/G&GS activities 

  • Coordinates & ensures the regular flow of artwork into the shop is appropriate to the buying audience, season of the year, & recognized customer demand

  • Distributes and maintains up-to-date contracts/consignment agreements with artists and ensures adherence to G&GS artist policies and procedures 

  • Provides reports as requested to artists within a reasonable time frame; works with artists to determine necessary price or inventory adjustments to optimize sales

  • Recruits new artists with an emphasis on increasing diversity and accurate representation of the Hillsborough/Orange County arts community; shows kindness and demonstrates professionalism when separation of consignment partnership becomes necessary

  • Ensures publicity surrounding new artists/artwork, special Gallery exhibitions, & coordinates artist receptions as appropriate 

  • Serves as an advocate for Hillsborough’s creative community, helping artists find opportunities to connect with one another and other businesses; offers alternatives for artists not well-suited for the G&GS & provides artist referrals for inquiring businesses or customers 

 

Other Initiatives 

  • Designs and coordinates seasonal events and other pop-up experiences within the G&GS to drive revenue and experiment with new sales channels

  • Identifies and implements opportunities for cross-pollination of other HAC programs within G&GS operations; grows and solidifies HAC’s brand and mission through emphasis on increasing public awareness of the G&GS’ impact within the community; refines areas of oversight to support goals outlined in the strategic plan

  • Provides general information about the town of Hillsborough and our local arts community to inquiring customers and visitors, ensuring HAC is seen as a reliable resource for tourists and artists; maintains organized displays and physical signage at G&GS to promote top HAC activities as well as other local events relevant to HAC’s mission.

  • Serves as the primary point of contact for HAC’s ArtCycle program, with the G&GS serving as a drop-off point for supplies; collaborates with lead volunteers and the Program & Marketing Director to ensure smooth operations and optimal publicity of ArtCycle. 

  • Supports the Executive Director with public art projects as requested, especially as related to the sale of artwork or commemorative pieces at the G&GS.

 

Performs other related work as assigned by the Executive Director.
 

EDUCATION AND EXPERIENCE 

 

  • 2+ years experience managing a team of volunteers and/or staff members, including schedule management, training, and recruiting/hiring

  • 1+ years experience managing an art gallery, gift shop, retail space, or other relevant storefront

  • Background in non-profit, arts & culture sector, or other relevant field

  • Demonstrated ability to work with artists, the public, & a diverse team of volunteers/staff 

  • Familiarity with Point of Sale (POS) systems, tablets/computers, and other technology

  • Familiarity with CRM and database management, as well as team scheduling programs

  • Experience with inventory management and financial sales reporting is preferred

  • Experience with marketing and social media management is preferred

  • College degree in an applicable/relevant field-of-study is a plus

 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

 

  • Strong belief in and commitment to HAC’s mission, vision, and values

  • Knowledge of best practices in volunteer management

  • Knowledge of merchandising techniques, store display, & sales tactics

  • Strong verbal & written communication skills

  • Exceptional customer service, time management, and organizational skills

  • Skilled in problem-solving, troubleshooting, and conflict resolution 

  • Excellent interpersonal skills with ability to collaborate, delegate, and manage a team

  • Adaptable, strategic, self-motivated, and goal-oriented

  • Shows initiative and independence in carrying out responsibilities 

  • Passion for arts, culture, and our local community

  • Familiarity with local and regional area, including customer & audience interests

  • Must be able to lift and carry, or otherwise move, up to 50 pounds regularly 

 

COMPENSATION & BENEFITS 

 

  • Full-time exempt, salaried employee: $35,000-40,000 annually, commensurate with experience

  • Up to 3 weeks of flexible paid time off per fiscal year

  • Select paid holidays 

  • Team building experiences & access to professional development resources

  • Opportunities to engage with the local community

  • Fun and creative working environment

Interested applicants must submit their resume, cover letter, and a list of references as attachments in an email to director@hillsboroughartscouncil.org.

Please save all attachments in .DOC or .PDF formats, using naming conventions: "CoverLetter_YourFullName", "Resume_YourFullName", etc. 

We look forward to hearing from you! 

Equal Opportunity Employer Statement

The Hillsborough Arts Council is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

 

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Hillsborough Arts Council makes hiring decisions based solely on qualifications, merit, and business needs at the time.